Summary:  Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products of CEF.  Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication.  The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support the customer’s account and relationship
• Collaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problems
• Review and confirm customer contractual and PO requirements
• Work with and provide guidance to the CA and SE assigned to the customer
• Monitor, contest, and improve customer account scorecard data
• Assist the Sales Manager on preparing bookings forecast and plan
• As a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and quality
• Prepare quotes and pricing for submittal to the Sales Manager
• Lead customer OOR discussions to ensure accurate and timely information is provided to the customer
• Support/lead customer visits both onsite and externally as requested
• Employee’s primary duties require him/her to use discretion and independent judgment.

Supervisory Responsibilities                                            

No supervisor responsibilities

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

Bachelor's degree (B. A.) from four-year college or university; five (5+) years related experience and/or training; or equivalent combination of education and experience.

Language Skills                                           

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills                                                 

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                           

To perform this job successfully, an individual should have knowledge of Contact Management systems; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations

Current driver's license                                  

Other Qualifications                                                

Must be able to travel 10% to 20% of the time.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

The employee is expected to adhere to all company policies.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties assigned to meet the ongoing needs of the organization.

Summary: Fully capable to set up and operate any CNC Vertical Machining Center machine in the department.  Will be capable of programming most parts in department.  Other duties may be assigned.

• Reads process sheets, job folders, blueprints, and work instructions of part to determine machining to be done, dimensional specifications, set up, and operating requirements.
• Maintain job folder integrity. 
• Repair/adjust set-ups and tooling, troubleshoot nonconforming processes.
• Selects and installs preset tooling in machine in sequence specified on process sheet.
• Observes numerical displays on control panel and compares with data on process sheet to verify dimensional adjustments, feed rates, and speeds of machining cuts.
• Inspects first run piece and spot checks succeeding pieces for conformance to specifications.
• Studies job packet and organizes materials for next run.
• Sets up and operates another machine. 

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Uses intuition and experience to complement data.

Design - Generates creative solutions; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Change Management - Develops workable implementation plans; Communicates changes effectively.

Managing People - Makes self available to staff; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Cost Consciousness - Contributes to profits and revenue; Conserves organizational resources.

Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Planning/Organizing - Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Presents ideas and information in a manner that gets others' attention.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Five to seven years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

Mathematical Skills

Ability to apply concepts of advanced algebra, trigonometry and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software; manufacturing software, machine programming and Word processing software.

Other Skills and Abilities

Advanced blue print reading.  Ability to set-up and operate most machines in department.  Mid level skill set to program and make machine adjustments.  Must possess a high level of gauging and inspection knowledge.  Competent to give first and last piece inspection.  Experienced with Fanuc, Haas and Okuma OSP controls.  Good understanding of Geometric Tolerance.  Must understand G and M codes.  Operate two machines at a time.  Proficient in problem solving. 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

The employee is expected to adhere to all company policies.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties assigned to meet the ongoing needs of the organization.

Summary The Senior Planner will plan, schedule, and coordinate the flow of work and materials to meet customer expectations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Manage new product development and plan for new product releases.

Review and distribute production, work, and shipment schedules per MRP system prompts and analytical judgment.

Work in conjunction with purchasing, engineering, customer service, program managers, quality, and the manufacturing department to determine progress of work and completion dates.

Compile reports on progress of work, inventory levels, costs, and production problems.

Compile information, such as production rates and progress, materials inventories, materials used, and customer information so that status reports can be completed.

Communicate priorities with other personnel, vendors, and customer service to coordinate production and shipping activities, and to resolve complaints or eliminate delays.

Revise production schedules when required due to design changes, backlogs, or other interruptions; collaborating with management, production, and engineering.

Examine documents, materials, and ;products, and monitor work processes in order to assess completeness, accuracy, and conformance to standards and specifications.

Responsible for managing the daily, weekly, and monthly MRP system maintenance.

Meet as required with the buyer to ensure that Purchase Orders are placed on time and to ensure on-dock date required by the system to support production.

Provide all monthly, weekly, and daily shop and assembly requirements to the Materials Manager, Manufacturing Manager, and appropriate Leads.

Assist production managers with work oder prioritization of processes and shop requirements.

Support all requests for delivery information from teh Sales Administration Group on an as needed basis.

Employee’s primary duties require him/her to use discretion and independent judgment.

Perform other duties as assigned.

Supervisory Responsibilities                                              

This position has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                             

Bachelor's degree (B. A.) from four-year college or university preferred; or 5-7+ years Planning experience in a manufacturing environment, or equivalent combination of education and experience.

Language Skills                                            

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills                                                  

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability                                                     

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                            

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software and Word Processing software, along with Microsoft products and MRP systems.

Certificates, Licenses, Registrations

Other Skills and Abilities                                                     

Ability to interface with all levels of the organization to complete assigned work.  Ability to use sound judgement and decision-making when considering the relative costs and benefits of potential actions.  Ability to prioritize projects and deadlines.  Ability to manage time effectively.

Other Qualifications                                                 

Advanced knowledge of raw materials, production processes, quality control, and costs.  Advanced working knowledge of MRP/Mapix and it's elements.  Advanced knowledge of producing products through procurement, the shop floor, outside processing, and assembly.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee is frequently required to walk, stand, sit, use hand to finger, reach with hands and arms, stoop, kneel, crouch, talk or hear.  The employee must occasionally lift and/or move up to 35 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is exposed to weather conditions prevalent at the time and an air conditioned and heated office.  The noise level is moderate.  The shop floor is in the same building as the office and will be required to occasionally visit the shop which may expose the employee to loud noise and fumes.  The noise level in the shop is high.

The employee is expected to adhere to all company policies.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties assigned to meet the ongoing needs of the organization.

Equal Employment Opportunity