Contract Administrator/Customer Service (Senior Level)

CEF Industries, a designer and manufacturer of custom-engineered aerospace systems, has an exciting opportunity for a high energy Contract Administrator.

Summary

Responsible for ensuring customer satisfaction through processing orders, preparing general correspondence, and coordinating customer service needs with other functions as required.  Maintaining customer records and account status is required.  May serve as customer contact, regarding such matters as pricing, scheduling, shipping and documentation.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned.

Develops information regularly for the timely response to customer proposal and quotation request by coordinating with Sales, Engineering, Finance, Manufacturing and Quality Assurance.

Provide telephone support to customers.

Performance of activities relating to proposals for new contracts, negotiating contracts and administration of existing contracts.

Review purchase order terms and conditions to insure correlation with those quoted and/or negotiated.

Review and process customer product returns and warranty claims 

Work with planning to enter customer orders within 48 hours.

Maintain follow-up with planning and other departments relative to delivery and communicate with customers as necessary.  Submit and negotiate changes as necessary.

Maintain customer purchase order and deliver record status.

Provide customer service support and response on problem areas on delivery, packaging, product conditions, customer returns or other terms and conditions.

Prepare monthly reports and assigned accounts status.

Maintain good customer relations through appropriate oral/written communication methods.

Work effectively with all other department personnel to ensure customer interests are continually represented and balanced with company's requirements throughout the organization.

Manage assigned customer on-time delivery ratings.

Demonstrates leadership through professionalism, job ownership, commitment and teamwork.

Education and/or Experience                                                    

Five (5) years minimum customer service experience in component or aerospace manufacturing environment desirable.

Associates degree or 2-year college education is required.  

Must possess good oral and written communication skills.

Attention to detail and good organizational skills.

Positive attitude and ability to work in a fast-paced team environment.

Mature judgment and decision making ability when dealing with division and customer personnel.

Proficiency in MS Office applications, proficient in Excel spreadsheets, familiarity with database operations. Exostar and other Procurement Portals (Desirable)

Competent in operating within MRP system.

Knowledge of ITAR, FAA, and Government regulations and commercial export compliance desirable.

CEF Industries is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


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